Arundo Analytics Privacy Policy

Posted: May 24, 2018

Effective: May 25, 2018

Our Policy:

Welcome to the web site (the “Site”) of Arundo Analytics, Inc. (“Arundo”, “we”, “us” and/or “our”). This Site is operated by Arundo and has been created to provide information about our company and our solutions, tools, applications, platform and related services to our visitors, users and customers (“you”, “your”). Arundo provides cloud-based and edge-enabled software and related services for the deployment and management of enterprise-scale industrial machine learning solutions (“Services”). 

This Privacy Policy sets forth Arundo’s policies and procedures with respect to personal data (“Personal Data”) that we collect or receive from visitors to the Site and Services and in connection with our events, and sales and marketing activities, and your rights and choices in relation to that data.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to the Site or the Services, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and personnel of Arundo and the authorized third parties referred to herein, including hosting providers, as further described in this Privacy Policy.

Data We Collect:

When you interact with us through the Site and our Services, we collect Personal Data and other information from you, as described below:

            Personal Data That You Provide To Us: We collect Personal Data from you when you voluntarily provide such information, such as when you request information, including a product demo, ask to download content (such as white papers or use cases), contact us with inquiries, and/or respond to one of our surveys. While the type of data we collect depends on the type of inquiry you make, this typically includes your name, email address, phone number, company name and job title. We also collect account-related data that you provide in connection with the purchase, sign-up, granting of access, use or support of your Arundo account (such as usernames, email address and billing information). Wherever Arundo collects Personal Data on the Site, we make an effort to provide a link to this Privacy Policy. We may also collect data from you when you attend one of our events or during phone calls with sales representatives.

Service Data. In providing the Services to our customers, we process on behalf of customers Personal Data they upload, display, back-up or otherwise submit to our Services (“Service Data”). While our customers decide what data to submit, Service Data typically includes information about their employees, independent contractors, agents, end customer and any other users, including contact details (such as name, position and email address).

            Automatically Collected Data: When you interact with Arundo through the Site or the Services, we automatically collect information about you through cookies (small text files placed on your device) and other tracking technologies.  To learn more, please read our Cookie Policy. When you visit our Site, we (or third-party service providers) record information (“log data”), including information that your browser automatically sends whenever you visit the Site. This log data includes your Internet Protocol (“IP”) address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, the date and time of your request.

Our Use of Your Data:

To provide the service and respond to requests. When you contact us by email or other electronic means, submit a support issue, ask for a demo, we will use the Personal Data you provide to answer your question, resolve your problem or respond to your request. Also, if you provide Personal Data in order to obtain access to the Services, we will use your Personal Data to provide you with access to such Services, maintain your account, contact you regarding your use of the Services and/or the Site or to notify you of important changes to the Services and/or the Site and to monitor your use of such Services. For European Union (“EU”) users, our legal basis or justification for such use is the necessity to respond to or implement your request and, when you are a customer or user, for the performance of the contract between you and us.

We process Service Data on behalf of customers for the purpose of providing the Services to customers in accordance with the applicable customer contract.

For marketing purposes. Arundo and its subsidiaries and affiliates may use your contact details to contact you in the future to tell you about services we believe will be of interest to you, upcoming events, press releases and similar media mentions, or other promotions. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below. 

If required by the applicable law (for example, if you are in the European Economic Area), we will send you marketing information by email if you consent to us doing so at the time you provide us with your Personal Data (in such case, our legal basis for the processing of your personal data will be your consent). When you provide us with your consent to be contacted for marketing purposes, you have the right to withdraw your consent at any time by following the instructions to “opt-out” of receiving marketing communication in each marketing email we send you or by contacting us as indicated below.

If Arundo intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to such use or at the time at which the Personal Data is collected and pursuant to the applicable law.

Business administration and legal compliance. We use your Personal Data as necessary for compliance with legal or regulatory requirements, to enforce our legal rights, to protect rights of third parties, in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets. For EU users, use of your Personal Data in connection with a business transition, to enforce our legal rights or to protect the rights of third parties is necessary for our legitimate interest to do so. For all other purposes described in this section, use of your Personal Data is necessary to comply with any legal obligations imposed upon us such as a court order.

As necessary for certain legitimate business interests, which include the following:

  • We use data generated by, provided in connection with, or derived from use of the Services (such as your username, email address and IP address) for our internal purposes, namely for providing, maintaining, protecting, developing and improving Arundo’s offerings (in particular resolving any bugs and fixes, enhancing or improving features of existing products and developing new products and capabilities), preventing fraud or criminal activity, misuses of our products or services and ensuring the security of our IT systems, architecture and networks, subject to Arundo’s compliance with applicable law. We may anonymize, aggregate and de-identify the data that we collect and use such anonymized, aggregated and de-identified data for statistical or benchmarking purposes.
  • We use data relating to your use of and interaction with the Site and the Services, including analytics information that we obtain through cookies and similar technologies, to better understand your needs and interests in order to inform our marketing strategy (for example, we may use information on your location and your stated job title to send you a personalized message) and improve your access to, experience with and use of the Site and the Services.
  • If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfill your request, we may keep basic data to identify you and to further unwanted processing.
  • We share Personal Data among our subsidiaries and affiliates for administering and providing the Services, for administrative purposes and in relation to our sales and marketing activities.

For more information on what we mean by “legitimate interest” and your rights under the applicable EU law, please read the “EU data subjects” section below. Please read our Cookie Policy for more information on how we use cookies and other tracking technologies. 

Our Disclosure of Your Data:

We share your Personal Data with certain third parties, as set forth below:

            Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. 

            Our Subsidiaries and Affiliates: We share your Personal Data with our subsidiaries and affiliates (namely, Arundo Analytics AS, Arundo Analytics AB and Arundo Analytics Corp.), for administering and providing the Services, processing payments and in relation to our sales and marketing activities, in accordance with this Privacy Policy. 

            Agents, Consultants and other Service Providers: Arundo, like many businesses, sometimes hires other companies to perform certain business-related functions. These parties include managed hosting providers, website analytics companies, providers of digital advertising services, providers of CRM, marketing and sales software solutions (as referenced in our Cookie Policy), billing and processing payments functions. When we employ another entity to perform a function, such as our hosting and cloud computing service providers, we only provide them with the information that they need to perform their specific function. Pursuant to our instructions, these parties may access, process or store Personal Data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.

            Legal Requirements: Arundo may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or lawful requests by public authorities, including to meet national security or law enforcement requirements, (ii) protect and defend the rights or property of Arundo, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect Arundo against legal liability.

EU Data Subjects:

Scope: This section applies solely to EU individuals (“data subjects”) (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway and, where applicable, Switzerland). Our Privacy Policy describes why and how Arundo collects, uses and stores your Personal Data, the lawful basis on which your Personal Data is processed, and what your rights and our obligations are in relation to such processing (please see “Your Rights” section below).

Data Controller: Arundo is the data controller for the processing of your Personal Data (but we are a data processor for Personal Data that our customers submit to our Services). Our establishment in the European Economic Area is in Norway (Arundo Analytics AS). Please see the “Contacting Arundo” section below to find out how to contact us.

Your Rights: Subject to applicable law, you have the following rights in relation to your Personal Data:

  • Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details. If you require additional copies, we may need to charge a reasonable fee.
  • Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your Personal Data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
  • Right to erasure: You may ask us to delete or remove your Personal Data, such as where our legal basis for the processing is your consent and you withdraw consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data with so you can contact them directly. We may continue processing Personal Data where this is necessary for a legitimate interest in doing so, as described in this Privacy Policy.
  • Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your Personal Data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
  • Right to data portability: You have the right to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will give you your Personal Data in a structured, commonly used and machine-readable format.  You may reuse it elsewhere.
  • Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so:
  • If we are relying on a legitimate interest to process your Personal Data (described under the “Our Use of Your Data” section above) -- unless we demonstrate compelling legitimate grounds for the processing or
  • If we are processing your Personal Data for direct marketing.
  • Rights in relation to automated decision-making and profiling: You have the right to be free from decisions based solely on automated processing of your Personal Data, including profiling, which produce a significant legal effect on you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us, or with your explicit consent.
  • Right to withdraw consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time, but this will not affect any processing of your data that has already taken place.
  • Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns. 

You may exercise your rights by contacting us as indicated under “Contacting Arundo” section below.

Legitimate Interest: “Legitimate interests” means our interests in conducting and managing our organization and delivering the best Services to you. This Privacy Policy describes when we process your Personal Data for our legitimate interests, what these interests are and your rights. We will not use your Personal Data for activities where the impact on you overrides our interests, unless we have your consent or those activities are otherwise required or permitted to by law. You have the right to object at any time to the processing of your Personal Data that is based on our legitimate interests, on grounds relating to your particular situation (for more information on your rights, please see “Your Rights” section above).

Data Retention: We will keep your Personal Data only for as long as is reasonably necessary for the purposes outlined in this Privacy Policy, or for the duration required by law, whichever is the longer. In particular, we retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services, or for as long as we have a legitimate reason (including as necessary to comply with our legal obligations, to resolve disputes, to enforce our contracts, for business operations and security). If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or last inquired about one of our offerings.

Data Transfers. When transferring data from the EU and Switzerland, we rely upon a variety of legal mechanisms, including but not limited to agreements with our customers and affiliates that include standard contractual clauses. Please contact us as set out under the “Contacting Arundo” section below for information the safeguards we have in place for such transfers. 

Your Choices:

You can visit the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.

Exclusions:

This Privacy Policy does not apply to any Personal Data collected by Arundo other than Personal Data collected through the Site and the Services or otherwise obtained in the ordinary course of sales and marketing efforts, for instance at events or through referrals. This Privacy Policy shall not apply to any unsolicited information you provide to Arundo through the Services or through any other means (without prejudice to your rights under the applicable law). This includes, but is not limited to, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Arundo shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Children:

Arundo does not knowingly collect Personal Data from children under the age of 16. If you are under the age of 16, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to Arundo through the Services, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites: 

The Site may contain links to other web sites not operated or controlled by Arundo (the “Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third-Party Sites and not by this Privacy Policy. By providing these links, we do not imply that we endorse or have reviewed the Third-Party Sites, and Arundo takes no responsibility for such Third Party Sites, how they are operated and how they process your Personal Data. We suggest contacting those sites directly for information on their privacy policies and practices.

Security:

Arundo takes reasonable and appropriate steps to protect the Personal Data provided via the Site and Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email or messages sent to or from the Site and the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via the Internet or via email. Please keep this in mind when disclosing any Personal Data to Arundo via the Internet or via email.

Other Terms and Conditions:

Your access to and use of the Services is subject to the Terms of Service at www.arundo.com/terms-of-service and, if applicable, the customer agreement you and/or your organization entered into with Arundo.

Changes to Arundo’s Privacy Policy:

The Services and our business may change from time to time. As a result, at times it may be necessary for Arundo to make changes to this Privacy Policy. Arundo reserves the right to update or modify this Privacy Policy from time to time without prior notice unless otherwise required by the applicable law. The current version of Arundo's Privacy Policy will be available on the Site at all times. Please review this Privacy Policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above.

Arundo will notify you of any changes to this Privacy Policy that require your consent. By using the Services, you accept electronic communication and publishing on the Site of revised versions of this Privacy Policy and accept that such electronic communication and/or publishing of revised versions on the Site shall serve as sufficient notice to you regarding any changes to this Privacy Policy. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy without prejudice to your rights under the applicable law.

Contacting Arundo:

Please contact us if you have any questions about Arundo’s Privacy Policy or the information practices of the Services, or if you wish to access your Personal Data stored by Arundo or exercise your other rights described under this Privacy Policy or the applicable law.

You may contact us at the following email address: privacy@arundo.com or by post at:

Arundo Analytics, Inc.

Attn: Privacy

1600 Smith Street, Suite 3730

Houston, TX 77002, USA

Or:

Arundo Analytics AS

Attn: Privacy

Wergelandsveien 7

0167 Oslo, Norway